Shipping Rates:
UPS Ground and US Priority Mail
The chart below represents shipping charges for US Priority Mail or UPS Ground to all 48 contiguous States. Whenever possible, we try to use the US Post Office, they are very reliable, economical and very quick. Larger packages and packages that require insurance will be shipped by UPS. We ship a lot of paper and we have found that whenver possible it is best to ship paper rolled. It is not very well known, but UPS charges can get quite high for flat shipments because shipping is calculated based on the box size and not its weight. We have found that rolled papers are also less susceptible to damage by careless delivery people. However, if you request that your papers are to be shipped flat, we will gladly accomodate and charge the additional cost to your order.
Expedited Shipments
We can also ship by next day, second day or third day air through various carriers. Charges for expedited shipments vary greatly because they depend on the package's destination, weight and also it's dimensions. These variations make it impossible to calculate the shipping charges until the order is actually packed, measured and weighed. Therefore, all expedited packages must be calculated and charged separately.
Shipments Outside the US
We are happy to ship packages internationally. We work with all carriers however our experience has shown that the most economical method is through the US Post Office. The post office offers, International Express, Global Priority and Air Parcel Post. We suggest that you allow us to select the most economical method. We also work with Federal Express and UPS however, please be aware that they impose additional charges for export documentation and often result in extra charges for customs and duties.
Import Duties
Several countries but not all, charge a duty tax on the import of art supplies. Please contact your country's customs office to determine if your shipment is subject to duties and if so how much. Duties and brokerage fees are your responsibility. We have been asked on several occassions to falsify documents to show a lower value on the shipment. We will not accommodate these requests, we will not jeopardize our export license by falsifying documentation.
Extra Large Packages
We ship easels in all sizes. Sometimes these easels can be shipped by UPS and occassionally they are too big and must be shipped by truck. The shipping charges for these larger items are often listed in their description. If you have any questions, feel free to contact us by email customerservice@FineArtStore.com or telephone 800 836 8940.
Shipping Rates | Order Value | Shipping Charge |
| up to $29.99 | 7.95 |
| $30 to 49.99 | 8.95 |
| $50 to 74.99 | 9.95 |
| $75 to 99.99 | 10.95 |
| $100 to 149.99 | 12.95 |
| $150 to 199.99 | 14.95 |
| $200 to 749.99 | 19.95 |
| $750 up | 24.95 |
Shipping Times
UPS shipping times are approximate and the UPS Guaranteed ground shipping times apply only to commercial accounts (as per UPS policy):
Fedex shipping times are approximate and the Fedex Guaranteed Ground shipping times apply only to commercial accounts (as per Fedex policy):
Returns and Refunds
FineArtStore.com will exchange or refund any product returned to us within 30 days, excluding DVDS & VHS tapes, special & custom orders, sheets of paper, as well as products sold by the yard/foot. ALL PAPER SALES ARE FINAL AND WILL NOT BE ACCEPTED FOR RETURN.
Please print and fill out the Return & Exchanges Form, which can be found here.
All returns must be accompanied by this form, in new condition, and in their original boxes. RETURNS SENT WITHOUT THIS FORM WILL NOT BE PROCESSED.
All merchandise must be returned to us in salable condition, please pack and ship your order accordingly. Ship your order via an insured carrier such as UPS, FedEx or USPS Priority Mail and hold onto the tracking number they provide for your shipment. FineArtStore.com does not accept liability for returns that arrived to us damaged or without proper paperwork.
Please note that merchandise returned as a result of a customer order error will be subject to a 15% restocking charge.
If a UPS or FedEx shipment is refused by the receiver and sent back to us, the cost of the return shipping will be omitted from the refund.
FineArtStore.com does not refund original shipping charges on returns.
The customer is responsible for all shipping costs, this includes the original order, any return shipments, package rerouting and any exchanges.
Returns should be sent to:
Rochester Art Supply Inc
Attn: Returns
150 West Main Street
Rochester, NY 14614
If you have any questions, please feel free to contact us.
Thank You,
FineArtStore.com