Returns and Refunds

Requests for returns or refunds must meet the policy requirements below, and follow the requested documentation and process practices. These enable us to serve you efficiently and offer you the best pricing, and service possible.

Policy will exchange or refund any product returned to us within 30 days, excluding DVDS & VHS tapes, special & custom orders, sheets of paper, as well as products sold by the yard/foot.



All merchandise must be returned to us in salable condition, please pack and ship your order accordingly. We recommend shipping via an insured carrier such as UPS, FedEx or USPS Priority Mail. Hold onto the tracking number they provide for your shipment. does not accept liability for returns that are lost or arrive to us damaged. This Return Form MUST be included with your return (click to download). 

Please note that merchandise returned as a result of a customer order error will be subject to a 15% restocking charge. If a UPS or FedEx shipment is refused by the receiver and sent back to us, the cost of the return shipping  will be omitted from the refund. does not refund original shipping charges on returns.  The customer is responsible for all shipping costs, this includes the original order, any return shipments, package rerouting and any exchanges.

Please take a moment before proceeding to ensure that your request meets the policy stated above, and the products you wish to return are:

  1. In new condition
  2. In their original boxes or packaging
*If your order arrives damaged or is incorrect, please contact us BEFORE shipping your goods back to our store. 

Next steps:

Returns should be sent to:

Rochester Art Supply Inc
Attn: Returns
150 West Main Street
Rochester, NY 14614

If you have any questions, please feel free to contact us.

Thank You!